There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:
- Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly
- Are cookies enabled on your browser?
- Has your Password expired?
Please note, the date of birth DD/MM/YYYY password that is initially provided to login to your university email account is a temporary one and will not work in Moodle. Please change the password using http://pss.arts.ac.uk to a permanent one.
If you have forgotten your password go here: https://pss.arts.ac.uk/pwm/public/ForgottenPassword
If both these fail please contact the IT service desk on 02075149898 or email them at firstname.lastname@example.org